FAQs

How long does it take to get a quote for my business insurance?
Getting a quote is quick, simply Click “Get an Instant Quote” and then all you need to do is answer a few simple questions online and your quote will be generated or call 1300 616 494 and one of the team will ask you a few quick questions and give you a quote.

How long is a quote valid?
Your Business Insurance quote will be valid for 30 days. After that you will need to get a new quote.

How quickly can I get my business insurance in place?
Your insurance could be in place in less than 10 minutes. Just get an instant quote and buy online or give us a call on 1300 616 494, we will run through some simple questions, and provide your quote. If you are happy to proceed we can put your cover in place that very day.

When will I get my policy information?
Your policy information will be sent to you via email as soon as payment has been completed.

How do I make a claim?
Making a claim is simple. Just download the claim form and once you have completed this form email it to claims@RelyOn.com.au. Our friendly claims team will support you through the claims process.

How do I renew my policy?
Most of our policies qualify for automatic renewal, which means we will send you an email not less than 14 days before your policy is due to expire and if nothing has changed and you are happy for it to do so, your policy will be automatically renewed. If your policy doesn’t qualify for automatic renewal, we will send you an email detailing what you need to do to renew your insurance.

Can I cancel my policy?
You are able to cancel your policy at any time. Simply email us at service@RelyOninsurance.com.au, detailing your policy number, the date you’d like cancellation to take effect and the reason that you’re cancelling your policy.. You should note that some policies are ‘claims made policies’ which means that you need your policy to be in force at the time of the claim not when the actual work was done. If you have any questions about cancellation one of our team can help.

Can I make changes to my business insurance policy?
You can make changes at any time. Simply give one of our team a call on 1300 616 494 and they will be happy to make the adjustments for you.

What payment methods are available?
We accept payments by VISA, MasterCard and AMEX or by direct debit.
There are two ways which you can pay for your insurance:

1. Annually – by credit card or direct debit - Pay the total annual policy cost upfront . Once your payment has been processed your policy documents will be emailed to you.

2. Monthly – by credit card or direct debit Additional fees will apply - speak to one of our team to find out more. Once your first monthly instalment has been processed your policy documents will be emailed to you.